i’ve figured out why they (“they” being any such organisation) insist on playing the most annoying, kenny g-ish muzak while you’re on hold.
it does one of two things: 1) it numbs your brain, causing you to be more placid when voicing complaints; or, 2) it is so distasteful and painful to your ears and soul you are forced to hang up in defeat without ever having spoken your piece.
those fuckers are smart. but i’m tougher. rawr!
Better than the Kum By Ya I sat through during my Chinese dinner the other night. Now THAT was bad muzak!