in this day and age there is absolutely no excuse for any company of any size or repute not to have a google-able website which has, at the very least, current contact information with which one can actually obtain a response from a real, live person.
to recap, the three minimum requirements of a good, basic business web presence:
– a website which is kept up to date
– some sort of search engine optimization program so that it is not buried on page 14 of search results
– someone dedicated to answering email enquiries in a timely and professional manner
dream on
Never underestimate the power of business to harness and cultivate the true power of incompetance.